Resumes
12/16/2009
Laura LeBoef Plourde, PHR,
CMM
South Riding, VA
laurapl@live.com
CAREER
SUMMARY
My
career goal is to be part of a management team that is leading the
industry by
providing automated solutions which enable secure transfer of
information,
effective communication through user-friendly environments, and the
highest
quality, real-time responses to vendors and customers. With 20 years of
experience and certifications in medical practice and human resource
management, I have the skills necessary to take on the challenges in
the
corporate management environment. I look forward to being part of the
solution!
PROFESSIONAL
EXPERIENCE
Practice Coordinator 12/03
- Present
VIRGINIA
EYECARE CENTER,
Burke, VA
A $2.5 million
optometry office providing both
services and product with a staff of 14 employees and 4 doctors.
·
Electronic Medical Records System:
- Deploy, maintain and
troubleshoot MaximEyes, an EMR system by First Insight Corporation.
- Provide training to staff
and doctors.
- Create, implement, build and
maintain schedule templates for all scheduling resources in our
practice.
- Beta-tested and implent
Electronic Claim Management:
- Manage the processing and
reconciling of hundreds of insurance claims every week. Transitioned
from a
paper claim submittal system to a HIPAA-compliant electronic claims
submittal
system. Transitioned our legacy identifiers to the NPI system including
cross
walking with our legacy information for Medicare resulting in timely
claim
filing and payment.
- §
Set-up
continuous
credentialing of our optometrists on a nationally recognized insurance
database.
·
Marketing:
- Implemented a recall program
utilizing a web-based application that generating over $300K in annual
revenue.
- Created several email
program notifications to patients including open doctor exam slots,
sales
advertising, and product information. The Open Doctor Exam Slot Program
is used
by other practices within the Vision Source network nationwide.
·
Accounting:
- Manage all accounting
functions including accounts receivables, accounts payables,
collections, cost
of goods, cost containment, chair cost, budgets, adjusted gross sales,
actual
receipts, revenue per patient, and contribution margin.
- Create and maintain yearly
fee schedules based on Medicare’s RVU database.
- Enabled on-line and virtual banking.
·
Communications:
- Implemented SharePoint
collaboration system. Administer page content and user accounts.
·
Policy management:
- Continually evaluating and
implementing new policies and procedures for a smoother workflow
between
departments including HIPAA, Red Flag Rules, HR and Payroll.
·
Human Resources:
- Perform all human resource
functions for a staff of 18, including job recruiting, benefit and
payroll
administration.
- Wrote, implemented and
maintain a Flexible Spending Account (FSA) program for our employees.
- Strategic planning for
company. Schedule and write agenda for monthly Board of
Director’s meeting and
Department Manager meeting. Assign tasks and follow-up. Implemented
monthly
Department Manager reporting.
- Administer and audit
company-wide 401(k) plan.
- Perform annual review of
various insurance providers, rate comparison and implementation of
medical/dental benefits.
- Analyze and calculate Total
Compensation Package annually for each staff person.
Vision Source
Representative Coordinator 12/06-Present
VISION
SOURCE, Kingwood, TX
A global network of private practice
optometrists including 1,875
offices and over 4,000 optometrists.
·
Communication
and Training:
- Responsible for
developing and coordinating quarterly meetings for the staff of over 20
optometric offices throughout
- the mid-Atlantic
Region. These meetings are for
practice management, staff training as well and product presentations
from
local vendors.
- Give regional weekly updates on various new
vendors
and practice management information given by the Vision Source
corporate office.
- Gave a
presentation to over 200 optometrists on SharePoint and how it can help
inter-office communications and task management.
On-line
Book Store Proprietor 02/02 - Present
FABULOUSBOOKS.COM,
South Riding, VA
Personal,
part-time virtual
book store run out of my home.
·
Fullfillment:
- Established an on-line book store of new and
used
books via Amazon, Barnes & Noble and Alibris.
- Bought and sold thousands of titles.
- Perform fulfillment of merchandise via an
inventory
management application that encompasses scanning of ISBNs and automated
pricing
of inventory.
- Ship sales via electronic postal application
that
encompasses national as well as international mailing.
Office
Manager 6/97 –
6/02
COMMUNITY
CHURCH, E. Williston, NY; ST. LUKE’S EPISCOPAL, Sea Cliff, NY;
GREENLAWN
PRESBYTERIAN, Greenlawn, NY
Three different
churches located on Long Island, NY.
·
Office Management:
- Responsible for
all bookkeeping including accounts receivables, payable and payroll.
- Created and
edited monthly newsletter and church directory.
- Created a church
web page for Greenlawn Presbyterian.
Independent
Consultant 1/96
– 1/97
DRS.
FRIEDBERG AND SCHMUGLER, Sharon, CT
Both
Doctors were in the psychiatric field of medicine.
- ·Performed insurance and client billing.
- Reconciled Explanation Of Benefits (EOBS).
- Provided research assistance and data
management for a
medical study done in 1994 on Chronic Fatigue Syndrome.
- Transcribed and edited self-help book –
Coping with Chronic Fatigue Syndrome, Nine
Things You Can Do.
Human
Resources Assistant 1/88 – 9/92
THOMPSON
SOFTWARE PRODUCTS (MUST Software International), Norwalk, CT
Government
software
solutions company.
- Administered and communicated all employee
benefit
plans including: Educational Assistance, Stock Appreciation Rights
Plan,
Insurance Plans (medical,
dental, HMO, COBRA, life, long term disability), 401(k) Plan.
- Reviewed applications for Educational
Assistance,
tracked employees’ progress and prepared reimbursement payments.
- Performed reference checks on employment
candidates.
- Conducted new-hire orientations for field and
headquarters personnel.
- Completed salary, bench marking, benefit and
compensation surveys.
- Held brown bag lunch training sessions on
topics of
interest (i.e. Aids, Lyme Disease Prevention and Saving for Retirement).
- Maintained HRIS, including management of
employee
data; customizing screens and reports; fixing bugs in the software;
writing
documentation for other users; and performing yearly upgrades.
Implemented an
attendance tracking program.
Human
Resources Administrator 9/85
–
12/87
U.S.
PLYWOOD CORPORATION, Wilton, CT
- Performed background checks on all
applicants,
including checking references as well as educational background.
- Communicated to employees all benefit plans
including
Educational Assistance, Stock Appreciation Rights Plan, Insurance Plans
(medical, dental, HMO, COBRA, life, temporary and long-term
disability), 401(k)
Plan.
- Calculated and prepared monthly premium
reports for
payment.
10/30/2009
Denise H.
Miller, PHR
Ashburn, VA 20147
denise.miller@datasol.com
CAREER
SUMMARY
A seasoned
professional with practical “hands-on”
senior level experience in and solid understanding of a diverse range
of
business management skills to include: human resources, hospitality,
operations, consulting, financial management, marketing/communications,
documentation management, customer service, and event/account
management. A manager with 20 years total
work experience
to include: in-depth knowledge of HR disciplines, employee relations,
employment law compliance, benefits/payroll, immigration, staffing, and
compensation. A manager that is a
strategic HR partner and that will help support company and/or business unit goals and objectives.
EDUCATION
PROFESSIONAL
EXPERIENCE
HR
Business Partner/Consultant
Helios
HR Reston, VA
September 2008 –February
2009
Partnered
with multiple Helios HR clients to
provide exceptional HR consulting services in the Washington
DC
metro area.
Client
– MyEyeDr
MyEyeDr
combines the
selection and value of fashionable eyewear with the service and care of
your
personal optometrist. Completed a
comprehensive compliance review and HR Audit. Acting
HR Director supporting 250+ employees.
Oversight of
recruitment/hiring, performance management, employee relations,
on-boarding/exit processes, payroll processes, and federal and state
compliance. Experience working with a
multiple-site workforce.
Client
– Tomorrow Solutions Today Inc. (TST) (Federal Contractor- Rockville, MD)
TST is a
small
business providing made-to-order IT services for a diverse federal
client-base.
Services include: technical, analysis, security research, and
development. Completed a comprehensive
compliance review
and file audit.
Client -
Community Residences, Inc. (Non-profit- Chantilly, VA)
Community
Residences
is non-profit mid-sized business that provides services to people with
a wide
range of disabilities.
Managed
entire
benefits open enrollment process start to finish, oversee company
annual salary
increase implementation, EEO-1 report filing and EEOC claims, assist in
workers
compensation issues, manage day to day employee relations, 403b plan
oversight,
performance management, assist recruiting with developing hiring
strategies and
implementing new background check procedures, source resumes &
interview
candidates for permanent HR Manager and HR Staffing Coordinator
positions,
develop HR guidelines and procedures, educate HR team on legal
compliance
issues, work with corporate legal counsel, pilot changes to new hire
orientation,
and work with Executive leadership and other departments. Managed team
of (7)
HR staff to include: Recruitment Manager, HRIS Specialist, Benefits
Specialist,
HR Assistant, HQ Staffing Coordinator, Richmond Staff Coordinator, and
Training
Manager
Senior Human Resources Manager / Operations
Manager
Claraview -A Division of Teradata AND Clarabridge,
Inc.,
Reston, VA March 2003 – September 2008
Human
Resources Generalist: Manage the new hire orientation and
termination/exit interview process. Maintained all employee files for
both
Claraview and spin-off company Clarabridge. Work with Leadership team
and VP of
HR on managing performance management process, enforcing
procedures/policies
and manuals, corporate compliance issues, managing confidential data,
processing background checks, and if applicable support recruiting
efforts.
Partner with different business units to accomplish HR and project
related
tasks. Managed the company spin-off of
Clarabridge, Inc. Hosted college career fairs (i.e. MIT) to interview
and scout
for new talent/technical hires. Established
and redesigned multiple business
processes. Complete other projects as
assigned. Familiar with DOL and EEO
processes. Highly detailed-oriented and
strong work ethic.
Mergers/acquisitions - Collaborated
with senior Claraview management prior, during, and after in the due
diligence
HR process over to Teradata.
Benefits
Administration: Managed the entire benefits review and
selection process for both Claraview and Clarabridge.
Organized and communicated all open
enrollment sessions for 150+ employees. Completely
automated the entire benefits enrollment
process for both
companies to an online paperless system called Benergy. Managed
benefits, life
event changes, compensation statements, etc. in real time online and in
conjunction with payroll Manage and resolved all employee claims
issues. Work
with multiple benefit carriers for: Health, Dental, Group Life/ADD/LTD,
FSA,
and COBRA. Saved the company money by managing a self-funding
healthcare
plan. Managed all discrimination testing
and filing of Annual 5500’s forms.
Payroll
administrator: Detailed knowledge of ADP PayExpert payroll,
HRExpert, and iPay. Process semi-monthly
payroll for both Claraview (100 employees/$400K+ payroll) and
Clarabridge (40
employees/$200K+ payroll). Managed
accounts payable, accounts receivables, time, expense management,
invoicing,
financial analysis, and reporting. Manage
wage garnishment process and end of year W2
and 1099 distribution.
401k plan
administrator: Process 401k export/import process from
payroll to 401k provider. Manage mid-year and annual discrimination
testing. Provide ongoing educational
support for both Claraview and Clarabridge.
Immigration: Managed and the entire immigration life cycle
process (for both
Claraview and Clarabridge) of new H-1b, H-1b transfers, H-1b
withdrawals, TN
Visas, Labor Certification/PERM/recruitment process, I-140 Immigrant
Petition,
I-485 Adjustment of Status (EAD/Advance Parole), and Permanent
Residency. Work with attorney’s and
company to help
group and consolidate filing efforts and control costs, etc.
Facilities
maintenance: Worked with VP of HR to move our corporate
headquarters from Falls Church to Reston beginning from pre-planning phase and
actual move.
Managed internal processes to include: security system, office/cubicle
space
planning, setting up new vendors UPS/Fedex, printed materials, working
with
Vornado/Charles E Smith property management, etc. Update existing
materials and
provide as needed creative and development support to new content,
proposal
collateral, and responses to RFP’s and bids for new services. Security system for facility.
Payroll/Tax/Accounting
administration: Manage all employee payroll taxes (for both
Claraview and Clarabridge) to include setting up wage withholding and
unemployment tax accounts for each applicable new state.
Complete and process tax forms and forward
all final account numbers to ADP tax pay department.
Forward all quarterly wage and tax reports to
Finance. A/R, A/P, customer/vendor
contracts, provide support during tax audits and interface with
management on
compliance matters, good analytical skills. Prepare and analyze
financial and
HR reporting - including variances/trends vs. budget/prior periods, and
recommendations. Participate in staff
meetings.
Corporate
Travel: Manage all
corporate
travel issues (for both Claraview and Clarabridge) to include setting
up and
manage all airline, car rental, hotel, and train business corporate
accounts.
Setup and implementation of all corporate travel policies and
negotiated
accounts into travel website Expedia. Approve/disapprove all travel
requests in
Expedia as Travel Manager.
Corporate
Training / Employee Event Planning: Manage
and coordinate along with VP of HR all internal company Claraview only
sponsored training “Claraversity” events to include class
registrations, hotel
contracts, setup details, employee communications, social events, staff
planning, etc. Planned and hosted a
minimum of 4 external employee company meeting/social events and
multiple
office internal meetings each year.
Account Manager
PIC Association Management, Great
Falls, VA May
2002 – March 2003
Account
management support to 3 small medical
societies and members and also society’s annual scientific
meetings.
Work with Society’s Executive Board and
Committee Chairs and respond to basic information with administrative
functions.
Daily support the planning, coordination,
logistics, and meeting management of society annual meeting.
Manage the medical society communications
including basic web site maintenance and development.
Initiate in the start to final production of
society newsletters, annual membership directory, and all other printed
materials.
Chapter Liaison (Temporary Contract
Position-Spherion Staffing)
American Red Cross National Headquarters, Falls Church, VA
March
2002 – May 2002
Internal
communications financial liaison,
for ARC Chapters nationwide, in the verification and certification of
the
September 11th Liberty Funds in the Financial Management
Department.
Followed up with Chapters on the ARC Chapter
submissions of Liberty Fund Verification and Certification Forms.
Monitored ARC Chapter financial reporting of
deposits, remittances, and expenses online for the Liberty Fund.
Web
Documentation Specialist (Rockville, MD)
Marriott Systems Support
Center, Rockville, MD
November
1998 - November 2001
Internal
communications liaison for (5)
separate Marriott technical support desks and managed self help web
database.
Designed, delivered, and maintained content
of these (5) individual intranet web sites and wrote copy, edited
online
newsletter
Wrote, edited copy, and made enhancements to
the content and design of support desk website.
Increased website usage by 10%, decreased
calls by 10%, saving Marriott average $10 per each related issue.
Coordinated and facilitated end user Customer
Advisory Board meetings to better enhance the departments’
website.
Technical
Support Analyst (Bethesda
and Rockville, MD)
First line
technical 24 x 7 support for
customized Marriott Sales & Catering applications
Tier2 technical support for Marriott Sales
customized Siebel applications: Sales Force Generation and Guest
Experience
CERTIFICATION
HR Certification
Institute - PHR Certification – Awarded January 200
EDUCATION
BA
Communications (minor Marketing Education); Old
Dominion University, Norfolk, VA;
Graduate - December 1990
George
Mason University Human Resource Management Certification program
– Awarded
December 2008
10/3/2009
Andrea Parker
Haymarket,
VA 20169
703-753-3040 (H)
andrea_parker@comcast.net
CAREER
SUMMARY
Accomplished,
polished, and integrity driven
professional offering several years of progressive human resources
experience across
multiple industries, with an innate ability to align HR fundamentals
amid diverse
corporate cultures. Engaging an empathetic
approach with quick comprehension of organizational issues, applying
sound
judgment designed to resolve client issues or staff concerns with a
sense of
humor and positive attitude, while supporting a leadership style that
is
solution driven, respects people at all levels, and maintains the
highest
measures of confidentiality.
QUALIFICATIONS
·
Incisive
analytical skills. Able to make critical assessments.
·
Strong
process management skills. Capable of setting priorities.
·
Diplomatic
and persuasive. Eager to listen and can articulate a clear
vision.
·
Excellent
model of tact and discretion. Committed to highest levels of
service.
·
Self
confident, ability to develop strong and trusting relationships.
·
Team-player,
performance driven, motivating and supportive.
·
Accountable,
creative, approachable, flexible and responsive.
·
Self-starter,
hands-on, and intellectually curious.
EDUCATION
Masters
of Human Resources Management, 2008
Keller Graduate School of Management, McLean, VA
Bachelors
of Science, Business Management 2002
Shorter
College, Lawrenceville, GA
CERTIFICATION
PHR,
Professional in Human Resources 2008
PROFESSIONAL
EXPERIENCE
Human
Resources Manager
SPC,
Gainesville, VA
7/2007
- 1/2009
Expanded
infrastructure to
support standard measures of HR accountability with a focus on
compliance and
cost reduction measures. Managed payroll, employee benefits, 401k,
training,
performance and, employee relations functions. Compiled data for equity
in
compensation including analysis, surveys, prevailing wages etc.
Developed and implemented
AAP/EEO compliance programs, policy and procedure manuals, job
descriptions and
performance management processes. Conducted new hire orientation, open
enrollment, sexual harassment training, and required testing. Managed
external
vendor relationships for contracts, renewals, off-site education and
managed
care. Responsible for employee recognition programs. Served as EEO
Officer, immigration
law liaison and safety committee member.
Highlights:
Managed
compensation surveys, analysis and incentive award programs
including employee of the month, spot recognition and merit for
performance.
Development,
administration and direction of employee benefit programs, coordination
of the transfer
of data to external vendors, audits, vendor negotiations,
government-mandated
reporting, 401K transfers and oversight of the Workers Compensation
administration
Responsible
for saving the company in excess of $100,000 in fines by
establishing uniform compliance of government regulations.
Track/assist/communicate
on
health-related disability leaves, leaves without pay and FMLA leave.
Human
Resources Consultant
Core
Consulting Solutions, LLC Northern,
VA 3/2004–7/2007
Self-directed,
small business subject matter expert contractor
with government affiliates, non-profit organizations and commercial
clients to
deliver consulting services
among
various
industry groups. Innovative advisor to senior management on
requirements for
process redesign, strategic development, succession planning, team
building,
and organizational enrichment. Trained employees and managers on HR
policies
and procedures, employee relations, performance management, and
diversity.
Provided full-cycle recruiting for administrative, professional and
technical
personnel to support corporate environments and government contracts.
Implemented Affirmative Action Plans, ISO 9000 compliance, compiled
EEO-1 and
VETS-100 data for reporting. Managed intern programs, career fairs,
employee
coaching, community outreach services and employee portal
communication. Provided
project coordination as needed.
Highlights:
Oversee
employee benefits programs and make recommendations
to management on program improvements.
Collaborate
with Senior Executives
in the development and implementation of a company benefits philosophy
to
ensure strategic alignment with overall company goals and core values.
Develop
and implement employee communications
relative to benefits, including, but not limited to, Open Enrollment,
Retirement Planning workshops, and Wellness initiatives.
Plan
and present recommendations for
competitive employee benefits programs for active associates to include
medical,
dental, vision, life, AD&D insurance plans, wellness programs, STD
&
LTD plans, 401k, flexible spending accounts
·Effectively
leverage broker relationships and negotiate
renewal rates
Human
Resources Manager
PRI,
Atlanta, GA
7/2000
– 5/2002
Managed
the
employee experience from hire to separation. Conducted all employee
recruitment, managed the on-boarding process, compliance training,
benefits
orientation, employee relations issues, compensation, policies and
procedures, and
payroll. Developed vendor relationships for managed care plans and
other
insurances. Processed unemployment, workers comp, life, and AD&D
claims.
Managed administration for 401k and 5500 reporting. Handled the
employee
appraisal process, performance improvement plans and exit interviews.
Highlights:
Managed
the unemployment process including, filing appeals,
compiling the company’s case, and representing the company in
hearings.
Reduced
benefit costs by 7% with fixed term pricing
Human
Resources Software Consultant
SBC
Systems, Atlanta, GA
9/1999 – 7/2000
Consulted
with
customers on the features and product upgrades of custom HR software
application. Provided technical support
using established process controls, analyses and testing criteria.
Responsible
for preparation and distribution of product releases. Documented
requirements
and scheduled parallel software implementations. Maintained and secured
all
product source code. Created and maintained company software libraries.
Highlights:
Gained
insight on the IT
perspective of Human Resources Information Systems (HRIS)
SOFTWARE
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